Business Analist Documentbeheer

Function

We’re looking for a Business Analyst to join our client’s forward-thinking organization. If you're a sharp analytical thinker with a knack for clear documentation and an eye for process improvement — and you enjoy operating at the intersection of business and technology — this role could be your next move.

Your Role

As a Business Analyst, you’ll play a pivotal part in bridging business needs and IT capabilities. You’ll turn abstract ideas, regulations, and concepts into actionable documentation, supporting various teams — including security, continuity, and IT service management — with your structured approach and solution-oriented mindset.

Key responsibilities:

• Analyze business processes, particularly around security and ITSM, and identify opportunities for improvement.

• Gather, interpret, and document business requirements in both Dutch and French.

• Translate stakeholder input into clear work instructions and practical documentation.

• Support the implementation of new business processes and policy changes, also outside the ICT domain.

• Contribute to the setup and optimization of ITSM workflows and tool configurations, ensuring measurable and service-oriented outcomes.

• Monitor the impact of change and help shape dashboards and service metrics.

• Act as a liaison between business and IT to enable smooth collaboration.

• Take ownership of documentation and ensure it's complete and accessible after each task.

The Ideal Candidate

You’re a proactive, bilingual communicator with strong analytical thinking and a passion for structure. You know how to bring clarity where there's ambiguity and enjoy turning half-formed ideas into full-fledged documentation.

We’re looking for someone who brings:

• At least 5 years of experience as a Business Analyst or in a similar role.

• Excellent command of Dutch and French, both spoken and written.

• Strong analytical and problem-solving skills.

• An autonomous and results-driven work style.

• Working knowledge of IT Service Management and/or ITIL concepts.

• A structured and collaborative approach to team communication.

• The ability to adapt your communication to various stakeholders and domains.