Change & Communication Manager

Function

We’re looking for a Change & Communication Manager to join our client’s team and play a key role in driving the people side of a large-scale SAP transformation program. In this position, you will ensure that organizational changes are successfully adopted, embedded, and translated into long-term business value. You will work across multiple business domains, supporting process standardization, communication, and training initiatives within a complex, enterprise environment.

Role & Responsibilities

As a Change & Communication Manager, you will lead and coordinate all change-related activities to ensure successful transformation outcomes:

• Change Management & Transformation
  • Drive and manage organizational change initiatives linked to SAP implementation projects
  • Ensure sustainable adoption of new processes across multiple business domains (e.g. HR, Finance, Supply Chain, Procurement, IT)
  • Apply structured methodologies such as ADKAR to support transformation success
  • Contribute to benefit realization and long-term value tracking
• Communication & Engagement
  • Define and execute communication strategies across the organization
  • Facilitate internal communication, including events, stakeholder engagement, and community management
  • Ensure clear, consistent, and impactful messaging throughout the transformation journey
• Training & Adoption
  • Design and implement training strategies for ERP systems
  • Develop training materials and coordinate training delivery for end-users
  • Support users in adopting new tools, processes, and ways of working
• Process & PMO Excellence
  • Support the standardization of business processes and promote a process-driven culture
  • Set up and manage PMO structures, governance, and best practices
  • Contribute to process improvement initiatives, including Lean management approaches

Profile – The Ideal Candidate

• Minimum 10 years of experience in Change Management within large IT transformation programs
• Proven experience across multiple functional domains (at least three such as HR, Finance, Supply Chain, Procurement, IT, CRM, or MRO)
• Strong background in PMO setup and management, with solid knowledge of project methodologies (e.g. PRINCE2, PMI/PMBOK)
• Hands-on experience with change management frameworks, particularly ADKAR
• Experience designing and delivering training strategies and materials for large ERP implementations
• Proven expertise in business process design, audit, and optimization (Lean management experience is a plus)
• Strong communication skills with the ability to engage stakeholders at all levels

Language & Practical Requirements

• Fluent in Dutch, French, and English (minimum C1 level in all three languages)
• Willingness to work on-site in Belgium (3 days per week)

Experience & Expertise

• Demonstrated ability to structure and lead PMO activities in large transformation environments
• Proven success in developing communication and change strategies and executing them effectively
• Strong track record in training development for ERP-related programs
• Ability to work independently with a pragmatic, hands-on approach
• Proven leadership skills and the ability to operate under pressure in complex environments