CMDB and ITIL Process Documentation Specialist

Function

We're looking for a specialist to join our client's IT Service Management team. This pivotal role involves maintaining and enhancing a Configuration Management Database (CMDB) while ensuring robust ITIL process documentation. The successful candidate will demonstrate attention to detail and a commitment to accuracy, making their contributions invaluable in aligning with best practices.

• CMDB Management:
  • Maintain and update the CMDB to guarantee data accuracy and completeness.
  • Track and manage all configuration items (CIs) effectively.
  • Collaborate with multiple IT teams to ensure CMDB data synchronization.
  • Conduct regular audits to identify discrepancies and implement corrective measures.
• ITIL Process Documentation:
  • Develop, review, and maintain ITIL documentation for incident, problem, change, release, and configuration processes.
  • Ensure documentation aligns with ITIL best practices.
  • Work with process owners to capture requirements and document workflows.
  • Create user guides, training materials, and standard operating procedures (SOPs).
• Process Improvement:
  • Identify opportunities for enhancement in processes and provide recommendations.
  • Monitor and measure performance metrics of ITIL processes.
• Training and Support:
  • Facilitate training sessions for IT staff on CMDB and ITIL processes.
  • Offer ongoing support for adherence to documented processes.
  • Act as a subject matter expert in CMDB and ITIL documentation.

• Bachelor's degree in Information Technology or a related discipline.
• At least 5 years of experience in IT Service Management focusing on CMDB and ITIL documentation.
• ITIL Foundation certification is mandatory; advanced certifications are advantageous.
• Expert understanding of ITIL best practices and principles.
• Proficiency in CMDB tools and IT Service Management software.
• Strong documentation and technical writing capabilities.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills in both English and Dutch.
• Meticulous attention to detail and a commitment to accuracy.

This opportunity offers flexibility, with a mixture of remote and on-site working options, ensuring a work-life balance. The successful candidate will need to work a minimum of 3 days in the office per week, with part-time arrangements considered on a minimum of 2 days in the office. Proficiency in both English and Dutch, as well as previous experience with ITIL processes and tools, are essential for this role.

We encourage any qualified individuals who are ready to contribute effectively and enhance process management within our client's environment to apply!