Digital Workspace Support Engineer

Function

We're looking for a motivated professional to join our client's team as a support engineer focused on digital workspace solutions. This role will provide you with an excellent opportunity to enhance your technical expertise while offering top-notch IT support in a dynamic and customer-oriented environment.

Key Responsibilities

Your contributions will include:

• Providing technical support through various channels including phone, email, and in-person interactions.
• Troubleshooting and resolving both hardware and software issues efficiently.
• Installing, configuring, and maintaining IT equipment to ensure optimal functionality.
• Documenting incidents and solutions in the IT ticketing system, maintaining accurate records of support activities.
• Collaborating with the IT team to escalate complex issues and facilitate knowledge sharing.
• Participating in initiatives aimed at service improvement and automation.
• Upholding IT security guidelines and best practices.
• Assisting with the onboarding and training processes for new team members.

Your Profile

To thrive in this role, you should possess the following qualities:

• A recent graduate or an early-career professional eager to provide high-quality IT support.
• Fluency in Dutch with strong English communication skills.
• A proactive and positive attitude, embodying a "Can Do" spirit.
• Strong organizational skills and action-oriented mindset.
• Exceptional analytical capabilities to address user needs effectively.
• A responsible and proactive approach, ready to tackle challenges.
• A customer-first mindset with creative problem-solving skills.
• The ability to communicate technical solutions to non-technical users clearly.
• An eagerness to embrace continuous learning and innovation.

Qualifications and Preferred Skills

The ideal candidate will have:

• A Bachelor’s degree in IT or equivalent experience.
• Prior IT experience is an advantage but not mandatory; entry-level candidates are encouraged to apply.
• Familiarity with service desk tools such as ServiceNow is a plus.
• Basic knowledge of networking troubleshooting and experience with Microsoft 365 tools, particularly Teams and SharePoint, are beneficial.

What We Offer

• Opportunities for continuous professional and personal development.
• A collaborative, inclusive team culture that champions innovation.
• The chance to contribute to significant IT service improvement projects.

This is on site position. No remote options.