Helpdeskmedewerker

Function

Our client is looking for an experienced IT support professional to strengthen the end-user support environment and provide reliable assistance across first- and second-line incidents. This opportunity is well suited to someone with a strong helpdesk background, solid Windows and Active Directory knowledge, and the ability to communicate clearly with users by phone.

Responsibilities

• Handle first- and second-line support requests in a professional and service-oriented manner.
• Support users with issues related to desktop environments, standard office applications, and workplace technologies.
• Work with service desk tooling and contribute to accurate configuration management data.
• Assist with Windows desktop management, installations, and user/device administration.
• Provide support for common infrastructure and access-related topics within the user environment.

Technical Skills

• Proven experience as a first- and second-line helpdesk or service desk agent.
• Strong knowledge of Windows desktop environments, including Windows 11 and Office 2016 or newer.
• Experience with PC installation, hardware replacement, Windows Deployment Services, and SCCM.
• Solid knowledge of Windows Active Directory, including user and computer administration, DHCP, DNS, DFS, file management, and group policies.
• Experience with service desk tools such as Omnitracker and CMDB administration.
• Familiarity with Citrix-based environments, VMware virtual machines, and mobile device management solutions such as MobileIron or Microsoft Intune is a plus.
• Understanding of VPN technologies such as DirectAccess or Always On VPN is desirable.
• Basic knowledge of ITIL Service Support is considered an advantage.
• General network knowledge.

Profile

• At least 60 months of full-time professional ICT experience, including a minimum of 48 months in a servicedesk role.
• Demonstrable experience supporting end users in a professional IT environment.
• Clear and understandable telephone communication skills.
• Comfortable working in a structured support setting and handling a variety of user issues.
• Ability to combine technical troubleshooting with strong customer focus.

Practical Information

• Language requirement: Dutch at CEFR level C2.

Contactperson & Reference

• Reference #: INW28589
• Marilyn Weytens
• marilyn.weytens@i4m.be