IT Service Owner

Function

We’re looking for an experienced IT Service Manager & Application Owner to join our client’s team and take ownership of a portfolio of business-critical applications within the financial and legal domains. In this role, you will ensure the stability, performance, and continuous improvement of a set of non-platform solutions while acting as the key bridge between business stakeholders, external vendors, and technical support teams. This position combines hands-on service management, application ownership, and stakeholder coordination in an environment where operational excellence and structured governance are key.

Role & Responsibilities
As the IT Service Manager & Application Owner, you will oversee the operational lifecycle of multiple business applications and ensure high-quality service delivery.

• Manage the daily IT service operations for a portfolio of approximately 14 non-platform applications.

• Oversee the lifecycle, performance, and support model of applications used in financial and legal domains, working closely with offshore and third-party support teams.

• Ensure alignment with IT service management best practices and internal service standards.

• Maintain accurate configuration and application data in the CMDB (ServiceNow) environment.

• Act as the primary point of contact for service escalations and coordinate issue resolution with relevant teams.

• Lead the handover process from project delivery to operational support, ensuring documentation, knowledge transfer, and access are properly organized.

• Coordinate and oversee IT initiatives such as system upgrades, software rollouts, or infrastructure improvements.

• Monitor service performance, manage vendor and license agreements, and ensure SLA compliance.

• Facilitate communication between business stakeholders, software providers, and IT teams.

• Identify opportunities to improve service performance, reduce downtime, and optimize operational costs.

Profile & Experience
Our client is looking for a consultant who combines strong service management expertise with excellent stakeholder management skills.

• Minimum 5 years of experience in IT service management and application ownership.

• Proven experience working with offshore or third-party support models.

• Experience managing multiple business applications (10+) simultaneously, ideally within financial or legal environments.

• Hands-on experience managing service escalations, incident resolution, and operational continuity.

• Familiarity with IT service management tools such as ServiceNow and CMDB environments.

• Experience managing vendor relationships and software or license agreements.

• Exposure to financial or legal application landscapes is considered an advantage.

• Knowledge of SAP FI/CO is a plus.

The Ideal Candidate

• Strong analytical, organizational, and problem-solving skills.

• Comfortable coordinating across technical teams, business stakeholders, and external vendors.

• Able to manage multiple priorities in a structured and service-oriented environment.

• Fluent in Dutch, French, and English.

• Available to work on-site 2–3 days per week in close collaboration with the client’s teams.