IT Servicedesk Engineer

Function

Are You Ready to Elevate IT Support? Join Our Client as an IT Support Engineer!

Are you a tech-savvy problem solver ready to take your IT career to the next level? Our client is seeking a Junior IT Support Engineer to provide hands-on support for modern IT environments. Whether you're troubleshooting Office 365, Windows systems, or networking issues, this role offers the perfect opportunity to grow in a dynamic, supportive setting.

Your Role
As a Junior IT Support Engineer, you’ll:

• Deliver outstanding first-line and second-line IT support via phone, remote tools, and on-site visits, ensuring customer satisfaction.
• Troubleshoot and resolve technical challenges, including:
  • Hardware issues (laptops, desktops, servers, and peripherals).
  • Software errors, system crashes, and application performance problems.
  • Network connectivity issues (LAN/WAN, DNS, DHCP, Wi-Fi).
  • VPN setup, management, and remote access troubleshooting.
• Manage IT support tickets, ensuring timely and effective resolutions while escalating more complex issues to senior team members.
• Configure, install, and manage devices such as desktops, laptops, mobile devices, and printers, as well as participate in basic server and storage setup.
• Provide support for Microsoft 365 (email, OneDrive, SharePoint, Teams) and Active Directory (user and group management).
• Assist in monitoring firewalls and ensuring network security.
• Contribute to team documentation and knowledge-sharing to improve problem-solving efficiency.

What You Bring
We’re looking for someone eager to learn and grow, with:

• Experience: 1-2 years in IT support or service desk roles, making this the perfect opportunity for a junior candidate looking to build on their foundation.
• Technical Skills:
  • Basic knowledge of Microsoft 365 (configuration and troubleshooting).
  • Familiarity with Active Directory (user/group management).
  • A foundational understanding of network infrastructure, including firewalls, routers, and switches.
  • Basic troubleshooting of DNS, DHCP, and VPNs.
  • Exposure to Azure environments is a plus but not mandatory.
• Language Skills: Fluency in Dutch, French, and English to communicate effectively with clients and colleagues.
• Soft Skills: A calm demeanor under pressure, a willingness to collaborate, and a hands-on, proactive approach to problem-solving.
• Enthusiasm: A genuine interest in technology and a desire to grow your skills in a supportive environment.

Why Join?
This is an ideal role for someone starting their IT career. You’ll gain hands-on experience across a variety of technologies while working in a supportive, growth-focused environment. Our client values innovation and professional development, giving you the tools and opportunities to succeed.

Take the Next Step
If you’re ready to launch your IT career and build your expertise in a rewarding role, apply today!