IT Servicedesk Engineer - Field
Brussel
|Brussel
|Vlaams Brabant
|Waals Brabant
|Servicedesk Engineer L1
|Servicedesk Engineer L2
|Field Engineer
# INW16283
Function
We're looking for a skilled IT Service Desk Field Engineer to support our client in driving innovative energy solutions. You will play a key role in ensuring the efficiency and reliability of IT services, working within a collaborative team that values sustainability and innovation. Your technical expertise will contribute to critical infrastructure projects that shape a greener, more reliable future.
This role requires occasional travel between different client offices in Belgium, with a primary location in Brussels.
Key Responsibilities
As part of the IT support team, your main duties will include:
- Providing 1st and 2nd line IT support, including call and mail intake.
- Managing tickets in the Helpdesk system, ensuring proper follow-up and resolution.
- Executing various technical tasks based on predefined processes and checklists.
- Offering on-site support for hardware setup, including PCs, printers, and peripherals.
Required Expertise
The ideal candidate brings:
- At least 5 years of experience with Windows 10/11 (configuration, troubleshooting).
- Proficiency in Microsoft Office 365.
- Basic knowledge of software such as MS Visio and Adobe products.
- Experience with Active Directory for user management.
- Familiarity with ITIL principles (certification required).
- Basic understanding of VOIP, network infrastructure (TCP/IP, VLANs, Wifi), and VPN.
- Skills in videoconferencing, domotica, and hardware staging.
- Troubleshooting experience with smartphones, GPRS, and Wifi setups.
Skills and Attributes
- A flexible, proactive, and solution-oriented mindset.
- Strong communication skills in Dutch and/or French, with good command of English.
- Ability to work autonomously and follow established procedures.
- A driving license and willingness to travel to various client locations.
- Analytical thinking with a client-oriented, professional approach.