IT Support Technician

Function

Our client is looking for an experienced IT support professional to provide hands-on workplace and user support in a highly collaborative environment. This is a full-time consulting opportunity where you will be the visible first point of contact for colleagues, helping them with day-to-day technical issues, onboarding, meeting room setups and smooth workplace operations.

Responsibilities

In this role, you will support employees directly and contribute to a positive end-user experience across the organisation. Your work will include:

• Acting as the main IT contact for colleagues and handling a broad range of support requests.
• Providing assistance with PCs, mobile devices, Microsoft 365 and meeting room equipment.
• Supporting users both remotely and on-site, including direct assistance on the office floor.
• Preparing and configuring IT equipment for new joiners and supporting onboarding activities.
• Managing incidents and service requests with a strong focus on service quality.
• Collaborating closely with infrastructure and other IT specialists to resolve issues efficiently.
• Contributing to documentation, knowledge sharing and continuous improvement initiatives.

Technical Skills

The role calls for a broad support background and hands-on familiarity with workplace technologies. The ideal candidate brings experience with:

• Windows environments
• Microsoft 365 / Office 365
• Mobile devices and tablets on iOS and Android
• Printers and printing solutions, including Canon and uniFLOW
• Network fundamentals such as VLAN and Wi-Fi
• Active Directory, Entra and Exchange Online
• ITIL and ITSM principles

Profile

We are seeking someone who enjoys helping others, solving issues quickly and working in a people-focused IT environment. You should have:

• A Bachelor’s degree in IT or equivalent practical experience.
• At least 3 years of experience in IT support or a service desk role.
• A customer-oriented mindset and the ability to explain technical topics clearly.
• A proactive, solution-driven approach and a collaborative attitude.
• Willingness to keep learning in a diverse and evolving IT landscape.

Nice to have: a working knowledge of ITIL, or a strong motivation to develop it further.

Practical Information

• On-site presence is required at least 4 days per week.
• Languages: fluent Dutch, with a very good command of French and English.

Contactperson & Reference

• Reference #: INW28481
• Marilyn Weytens
• marilyn.weytens@i4m.be