OCM Manager

Function

We're looking for an experienced Organizational Change Management (OCM) Manager to join our client's transformation team and support the rollout of a new enterprise platform integrated with leading business applications. In this role, you will ensure that business teams are fully prepared, engaged, and equipped to embrace new ways of working within an international environment.

Working closely with project sponsors, department heads, project managers, and another Change Manager within the same portfolio, you will play a key role in driving user adoption, coordinating change initiatives, and ensuring a smooth transition across multiple business areas.

Role & Responsibilities

As Organizational Change Management Manager, you will coordinate and execute the change strategy associated with a major digital transformation initiative. Your responsibilities will include:

• Coordinating the preparation and rollout of a new platform and operating model across multiple business departments.
• Facilitating workshops focused on process alignment, organizational design, and role definition.
• Executing the change management plan and adapting it based on stakeholder feedback and project evolution.
• Organizing and facilitating kick-off meetings, demo sessions, and internal communication campaigns.
• Leading and coordinating the change agent network.
• Gathering feedback through surveys and stakeholder interactions, translating insights into actionable improvements.
• Planning and coordinating training activities for all impacted users, including trainer preparation.
• Organizing internal and external support mechanisms for go-live and post-go-live phases.
• Producing and maintaining project schedules, progress reports, and status updates.
• Collaborating with project managers to align go-live activities and proactively manage risks, dependencies, and cross-functional impacts.

Required Profile

The ideal candidate combines strong change management expertise with excellent communication and stakeholder management skills in complex international environments.

You bring:

• At least 3 years of proven experience in change management and transformation projects within international organizations.
• Experience working with multiple stakeholders, including senior management, project teams, and business departments.
• Strong facilitation, communication, and motivational skills.
• A hands-on mindset with the ability to drive initiatives independently while remaining a strong team player.
• Cultural awareness and experience collaborating with teams across different countries and backgrounds.
• Good understanding of business processes, enterprise technologies, and digital transformation initiatives.
• Experience with structured change management methodologies, preferably Prosci.
• Certification in project management and/or change management is considered a strong asset.
• Experience with enterprise platform rollouts and system integration projects is an advantage.
• Previous experience in the insurance or financial services sector is preferred.
• Fluency in English; knowledge of Dutch and/or French is considered an asset.

The Ideal Candidate

You are an energetic and pragmatic change professional who thrives in fast-paced transformation environments. You know how to align stakeholders, facilitate adoption, and translate complex organizational changes into clear actions that enable teams to successfully embrace new processes and technologies.

Contactperson & Reference

• Reference #: INW27280
• Marilyn Weytens
• marilyn.weytens@i4m.be