SAP Project Manager CRM/CDC

Function

We’re looking for an experienced SAP Project Manager to join our client’s team and lead high-impact CRM and customer data projects from start to finish. If you thrive in complex environments, enjoy working closely with functional and technical experts, and have a passion for driving successful SAP implementations, this is your opportunity to make a real difference on enterprise-scale programs.

The Role
As a hands-on Project Manager, you will take ownership of one or more SAP CRM and customer data–related projects across ERP and corporate service environments. You will be accountable for the full project lifecycle—ensuring delivery within scope, time, budget, and quality standards—while working closely with cross-functional delivery teams and key stakeholders.

Key responsibilities include:

• Managing end-to-end delivery of SAP CRM / CDC projects from initiation through closure

• Defining scope, planning timelines, organizing resources, and controlling budgets

• Coordinating SAP and non-SAP teams to ensure seamless end-to-end delivery

• Monitoring performance, risks, issues, and dependencies across projects

• Producing project dashboards, reports, and executive presentations

• Applying standardized project governance, methodologies, and templates

• Managing stakeholder communication and expectations at all levels

• Promoting collaboration, professionalism, and a results-driven culture

The Ideal Candidate
You are a confident communicator and natural leader who can navigate complex stakeholder landscapes and drive teams toward results. You are comfortable making decisions, resolving conflicts, and translating business needs into actionable delivery plans.

Your profile includes:

• Strong background in SAP Project Management within IT environments

• Experience managing medium to large-scale projects with high complexity

• Excellent stakeholder management and negotiation skills

• Analytical mindset with strong attention to detail and business perspective

• Proactive, entrepreneurial, and solution-oriented approach

• Motivating leadership style with a focus on trust, quality, and results

• Experience with tools such as JIRA and ServiceNow is a plus

Technical & Functional Requirements
To succeed in this role, you should bring a solid foundation in SAP customer experience solutions and related business domains.

Required experience:

• SAP CRM and SAP S/4HANA project delivery

• SAP CX solutions (SAP CRM / SAP C4C / SAP CDC)

• Customer data management and GDPR within CRM environments

• Cross-system integrations using SAP PI / SAP CPI

• Project methodologies such as PM², PMBOK, PRINCE2, or Agile

• Service management and/or lead-to-contract processes

• Broad functional understanding across SAP modules is an advantage

• 10+ years’ experience as an IT Project Manager is preferred

Practical requirements:

• Ability to work onsite at least 2 days per week

• Fluency in either Dutch or French, plus professional-level English