Senior Helpdeskmedewerker

Function

We're looking for a professional to join our client's team and contribute to delivering exceptional IT support. This key role focuses on managing user-reported IT issues and ensuring optimal operation of workstations and peripheral devices. The ideal candidate will bring expertise in problem-solving and a commitment to enhancing the efficiency of information technology resources for end-users.

The main responsibilities of this position include:

• Logging, assigning, analyzing, and resolving IT issues to provide support for end-users.
• Installing, maintaining, and replacing workstations and peripherals to ensure users have functioning devices.
• Installing and customizing system software and end-user applications to meet specific user needs.
• Managing inventory of spare equipment and hardware components for prompt hardware issue resolution.
• Recommending new hardware and software based on business needs to ensure the availability of modern IT tools for end-users.
• Formulating proposals for ongoing improvements to enhance support and IT tools.
• Maintaining accurate inventory and documentation of workstations and peripherals.

The ideal candidate will possess:

• A minimum of 8 years of experience in a helpdesk or service desk role (senior profile).
• Practical knowledge of ITIL, with experience in ITSM tools being essential.
• Basic understanding of IT security and awareness of security risks.
• Experience in application support and resolving user issues across diverse applications.

The right candidate will exhibit strong interpersonal skills and a service-oriented mindset, characterized by:

• Excellent communication skills, able to convey technical information clearly.
• Patience and ability to reassure users during support interactions.
• Empathy and a focus on customer service.
• Ability to manage stress, prioritize tasks, and maintain composure under pressure.
• Openness to feedback for personal and professional growth.
• A collaborative spirit, capable of working independently, accurately, and in an organized manner.

Fluency in both English and Dutch is required.