Senior SAP CRM Support Consultant

Function

We’re looking for a Senior SAP CRM Support Consultant to join our client’s team and play a key role in the evolution, stability, and continuous improvement of a complex SAP CRM landscape. This is an exciting opportunity for a hands-on SAP expert who enjoys combining functional insight with technical problem-solving in a business-critical environment undergoing transformation toward next-generation SAP solutions.

The Role
In this role, you will be responsible for supporting and enhancing an enterprise SAP CRM platform and its interfaces. You will handle end-to-end incident management, analyze issues and change requests, and translate business needs into robust functional and technical solutions. In parallel, you will progressively contribute to a transformation program involving SAP Sales Cloud, Service Cloud Version 2, and S/4HANA running alongside the current landscape. You will collaborate closely with functional stakeholders, technical teams, and implementation partners to ensure continuity, efficiency, and data integrity across systems.

Your responsibilities include:

• Supporting SAP CRM processes in service management, customer data management (including GDPR), and sales processes such as lead-to-opportunity and contract management

• Managing interfaces with legacy systems and other SAP platforms using technologies such as SAP PI, SAP CPI, BDocs, and IDocs

• Handling incidents, service requests, problems, and changes with full ownership until resolution

• Performing configuration and customization in SAP CRM

• Writing functional and technical specifications for development

• Supporting testing activities (unit, integration, regression) and delivery validation

• Working closely with business stakeholders to implement enhancements and resolve issues

• Continuously improving support processes, documentation, training, and communication

• Bringing best practices and innovative ideas to improve system usage and quality of service

The Ideal Candidate
You are analytical, structured, and business-oriented, with a strong sense of ownership and service mindset. You enjoy working in dynamic IT environments and feel comfortable interacting with both technical teams and business users.

Your profile includes:

• A university degree or equivalent experience

• Strong ability to translate business requirements into technical solutions

• At least 5 years of experience in SAP CRM support and maintenance, including recent hands-on work

• Experience working in distributed or offshore environments is a plus

• Familiarity with agile delivery models is an advantage

• Experience within complex, asset-heavy or regulated environments is a plus

Technical & Functional Requirements
To succeed in this role, you will bring strong expertise across SAP CRM modules and integrations.

Required skills include:

• Customization and support of SAP CRM 7.0 Web UI

• Strong experience with SAP CRM Sales, Service, and Marketing modules

• Solid integration experience using SAP PI and SAP CPI

• Understanding of ABAP and ability to debug issues

• Experience with SAP OData and Fiori design principles

• Knowledge of SAP ECC and FI-CA is a plus

• SAP BRF+ experience is an advantage

• Familiarity with ServiceNow and Jira is a plus

Practical requirements:

• Availability to work onsite at an agreed frequency (role is not fully remote)

• Professional working proficiency in French, Dutch, and English (C1 level preferred)

• Minimum of 5 years total SAP CRM experience, including at least 3 years of recent hands-on work