Senior Telecom Project Manager

Function

Our client is seeking an experienced project management professional to support complex telecom and contact center initiatives within a large enterprise environment. The assignment focuses on the delivery of unified communications, telephony, and enterprise contact center transformations, with close coordination across technical and business stakeholders.

Responsibilities

• Lead or contribute to telecom and communications projects from a project management perspective, ensuring clear planning, coordination, and follow-up.
• Manage or support implementations, migrations, or transformations related to Microsoft Teams telephony in a large enterprise setting.
• Oversee enterprise contact center initiatives built on Genesys Cloud.
• Work with enterprise IP telephony, SIP, and SBC technologies, including AudioCodes SBC or equivalent enterprise SBC solutions.
• Participate in public tender or RFP activities related to telecom and ICT solutions, including documented involvement in Belgian public procurement procedures.
• Collaborate effectively with stakeholders in a public transport environment and contribute to project meetings and documentation in the required languages.

Profile

• At least 10 years of proven project management experience in enterprise telecom, unified communications, and/or contact center infrastructure projects.
• At least 20 years of relevant professional experience in ICT and telecommunications, including enterprise telecom environments.
• Minimum 5 years of experience leading or actively participating in several telecom and/or ICT public RFP or tender projects.
• Documented experience in a public transportation company or organization, either as an employee or external consultant.
• Solid experience in Fixed Telephony, Unified Communications, and enterprise Contact Center solutions, with additional exposure to Mobile Telephony and/or enterprise mobility environments.
• At least one documented assignment involving project management for a Microsoft Teams telephony implementation, migration, or transformation project in a large enterprise environment.
• At least one documented assignment involving project management for an enterprise contact center project using Genesys Cloud.
• University degree required.

Technical Skills

• Microsoft Teams telephony
• Genesys Cloud
• Enterprise IP telephony
• SIP
• SBC technologies, including AudioCodes SBC or equivalent
• Fixed telephony
• Unified communications
• Contact center infrastructure
• Mobile telephony and/or enterprise mobility
• Project management in telecom and ICT environments

Practical Information

• Language requirements: fluent Dutch, French, and English, both spoken and written. Project meetings and documentation must be possible in all three languages. Dutch or French should be native-level or at least C level; the other language should be at least B2.

Contactperson & Reference

• Reference #: INW28800
• Pieter Messely
• pieter.messely@i4m.be