Senior Transition Manager ITSM

For a leading international organisation within the mobility sector, we are looking for an experienced Transition Manager / Project Manager to lead a major Service Desk and Workplace Services transition between two managed service providers.

You will take full ownership of the transition—from mobilisation through go-live and hypercare—while protecting business continuity and ensuring a successful operational handover.

Your responsibilities

• Develop and manage the end-to-end transition plan.
• Coordinate all workstreams across internal teams, business stakeholders, suppliers and delivery partners.
• Manage risks, assumptions, issues and cross-functional dependencies.
• Ensure service continuity throughout the migration.
• Lead the transition of key services and processes, including:
  • Service Desk operations
  • Incident and Request Management
  • Knowledge and Escalation Management
  • Service Reporting and SLA Management
  • Operational Governance
• Oversee knowledge transfer, documentation, training and organisational readiness.
• Define KPIs, success criteria and governance structures.
• Validate operational readiness and manage all deliverables and sign-offs.
• Facilitate workshops, decision boards and steering committees.
• Report progress, risks and key decisions to senior management.
• Monitor transition performance and expected transformation benefits.

Your background

• At least 8 years of experience in IT Project Management or Transition Management.
• Proven experience delivering large-scale outsourcing or managed service transitions.
• Hands-on experience transitioning Service Desk, EUC or Workplace Services between providers.
• Strong understanding of ITIL, Service Desk operations, Incident and Request Management.
• Solid experience with vendor management, operational governance and knowledge transfer.
• Comfortable working in complex, multinational environments.
• Strong stakeholder management, leadership and communication skills.

Strong advantages

• Experience working with major international managed service providers.
• Knowledge of ServiceNow-based ITSM environments.
• Experience within EUC, Digital Workplace or Infrastructure Operations.
• Familiarity with security, compliance and service-governance requirements.

This is a high-impact opportunity to lead a business-critical transition programme and shape the future service model of a complex international organisation.