Service desk medewerker

Function

Our client is looking for a service desk professional to support the daily follow-up of an asset management environment related to automated number plate recognition. In this role, you will be a key point of contact for users, helping to ensure that tickets, communications, and operational issues are handled efficiently, accurately, and with a strong service mindset.

Responsibilities

• Provide first-line support by registering, tracking, and resolving questions and incidents in the ticketing system.
• Communicate proactively and reactively with internal and external stakeholders regarding the status and progress of requests and incidents.
• Prepare reports and perform analyses to support follow-up and decision-making.
• Monitor SLA performance, escalate supplier issues when needed, and help maintain service quality.
• Register installations in the asset management tool and keep records up to date.
• Work closely with IT and security teams to ensure a secure and efficient operational setup.
• Identify recurring issues, improve work instructions, and update documentation where needed.

Technical Skills

• Hands-on experience in a technical service desk or support environment, with at least 3 years of practical exposure.
• Experience with ticketing, reporting, and knowledge management tools or platforms.
• Basic understanding of ANPR systems, camera hardware, and related software is a plus.

Profile

• Service-oriented and user-focused, with the ability to handle tickets carefully and efficiently.
• Strong analytical and problem-solving skills.
• Good communication skills and the ability to work across teams.
• Methodical, accurate, and thorough in finding sustainable solutions.
• Able to prioritize incidents and manage planning effectively.
• Critical thinker who asks the right questions and follows through on details.
• Curious and eager to learn, while also sharing knowledge with colleagues.

Practical Information

• Full-time assignment.
• On-site presence is required at least 2 days per week, depending on tasks and team agreements.
• Telework is allowed from the employee’s or contractor’s domicile address in Belgium.
• Languages required: Dutch, English, and French.

Contactperson & Reference

• Reference #: INW27450
• Marilyn Weytens
• marilyn.weytens@i4m.be