Service Manager
Brussel
|Brussel
|Service Manager
|Freelance
|Payroll (consultancy)
# INW27766
Function
We’re looking for an IT Service Manager to join our client’s team and help ensure the reliable, high-quality operation of critical digital services. In this role, you’ll work at the intersection of IT, business stakeholders, support teams, and external partners, contributing to both day-to-day service management and the continuous improvement of IT operations.
Role & Responsibilities
- Coordinate the operational management of IT services, including support and Service Desk activities.
- Implement and maintain ITIL-based processes, including Incident, Problem, Change, and Request Management.
- Coordinate L1, L2, and L3 support activities and ensure effective follow-up of incidents, issues, and bugs.
- Manage and monitor changes and releases, ensuring appropriate communication and follow-up.
- Track SLAs, KPIs, service quality, and operational performance, providing regular reporting.
- Act as the SPOC between business stakeholders, ICT teams, and external suppliers.
- Identify opportunities for continuous improvement and contribute to optimizing processes and service delivery.
- Create and maintain operational documentation, procedures, and service-management guidelines.
Ideal Candidate
- 1–4 years of experience in IT, IT operations, or service management.
- Good foundational knowledge of ITIL and service-management principles.
- Strong analytical skills and a structured, pragmatic approach to problem solving.
- Excellent communication and collaboration skills, with the ability to work effectively across different teams.
- Independent, well-organized, and comfortable taking ownership of operational topics.
Technical Environment & Nice-to-Haves
Experience or familiarity with .NET, Data & Services Architecture, Identity & Access Management (IAM), Microsoft Dynamics, and Salesforce is relevant to the environment. An ITIL certification is a strong plus, as is previous experience within a public-sector environment.
Contactperson & Reference
- Reference #: INW27766
- Pieter Messely
- pieter.messely@i4m.be
