Servicedesk Engineer

Function

We're looking for a Service Desk Consultant to support our client's IT operations team.

Our client in the public sector is hiring a hands-on Service Desk professional to join their IT Operations team. You’ll provide first-line support, manage user environments, and help maintain IT infrastructure across software and hardware.

Key Responsibilities

• First-line support: register, prioritize, and resolve tickets

• Install and manage desktops (Windows 11, Office 2016+), hardware, and peripherals

• Support in Citrix, VMware, VPN (DirectAccess / Always On), and MDM (e.g. Intune)

• Maintain IT inventory, configure smartphones, and support users

• Communicate clearly with end users and report to team leads

What You Bring

• 5+ years of ICT experience, 4+ years in service desk roles

• Strong knowledge of Active Directory, SCCM, WDS, Windows 11

• Experience with service desk tools (e.g. OmniTracker) and CMDB

• Fluent in Dutch

• Familiarity with ITIL, networking basics, and Office 365

• Team player with structured, user-focused approach

• Willing to travel and work flexible hours when needed

Ready to bring your support skills to a stable and purpose-driven environment? Let’s connect.