ServiceNow Technical Lead

Function

We're looking for an experienced ServiceNow Technical Lead to join our client's digital transformation team. In this role, you will lead the technical implementation of ServiceNow solutions across a range of business domains, working closely with architects, functional consultants and development teams to deliver scalable, high-quality solutions. You will play a key role in solution design, technical delivery, platform governance and the continuous evolution of the ServiceNow ecosystem.

Key Responsibilities

• Lead the technical implementation and configuration of ServiceNow solutions, including areas such as IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), IT Service Management (ITSM), HR, IT Operations Management (ITOM), SecOps and App Engine.
• Design and implement integrations between ServiceNow and external enterprise applications.
• Support solution and platform architects in defining technical architecture and best-practice designs.
• Produce detailed technical designs and technical documentation.
• Deliver development and configuration activities, including customisations, integrations, automated testing and system integration testing.
• Create and maintain Automated Test Framework (ATF) solutions to ensure platform quality and reliability.
• Mentor and guide other ServiceNow consultants, performing peer reviews and quality assurance activities.
• Act as an escalation point for complex production incidents and provide third-line support when required.
• Promote platform health, governance standards and ServiceNow best practices across all implementations.

Your Profile

• Minimum 3 years' experience as a ServiceNow Technical Consultant or Technical Lead.
• Minimum 3 years' hands-on experience in ServiceNow development and administration.
• Proven experience delivering solutions across at least two different ServiceNow product areas.
• Demonstrated experience designing and implementing integrations with non-ServiceNow platforms.
• Strong expertise in ServiceNow technical components, including:
  • Flow Designer
  • Workflows
  • Business Rules
  • Client Scripts
  • UI Policies and UI Actions
  • UI Pages and UI Macros
  • Script Includes
  • Service Catalog Items
  • Web Services and Integrations
  • Reporting and Dashboards
• Solid experience with:
  • ITSM implementations
  • CMDB and CSDM design and implementation
  • ITOM Discovery
  • Asset Management, including SAM and HAM
  • Agile delivery environments
  • Technical design documentation
  • Peer reviews and quality assurance processes
  • ATF setup and maintenance

Qualifications & Requirements

• ServiceNow Certified System Administrator (CSA) certification.
• At least one additional Certified Implementation Specialist (CIS) or ServiceNow Developer certification.
• ServiceNow Application Developer certification is highly desirable.
• Excellent verbal and written communication skills in English.
• Must be based and authorised to work within the European Economic Area (EEA).
• Willingness to work predominantly on-site at the client's location, with on-site requirements communicated throughout the engagement.

This is an excellent opportunity for a technically strong ServiceNow professional who enjoys leading complex implementations, mentoring team members and delivering enterprise-scale solutions within a dynamic and collaborative environment.

Contactperson & Reference

• Reference #: INW28051
• Pieter Messely
• pieter.messely@i4m.be