Solution Architect CRM

Function

We are looking for a Lead Solution Architect for our CRM domain with expertise and extensive experience in Microsoft Dynamics 365 Sales, Marketing, Customer Service, and Power Platform.

Key Responsibilities

• Analyze current business needs and systems of stakeholders to gain a deep understanding of requirements and challenges, and represent the organization’s interests towards integrators in both project- and CoE-mode.
• Design future-oriented solutions as part of the CRM transformation roadmap that leverage the central digital stack and product portfolio, aligning with strategic goals.
• Collaborate with various teams to ensure designed solutions are effectively integrated into the existing landscape and meet operational requirements.
• Conduct fit/gap analysis to define solution design, including to-be processes, solution architecture, integration design, migration approach, and non-functional requirements (e.g., performance).
• Model products according to the Product/Capability model to ensure solutions are consistent and reusable within the broader portfolio.
• Together with Enterprise and technical architects, evaluate and select technologies and frameworks that meet business needs and contribute to scalable and sustainable solutions.
• Document architectural solutions and ensure clear communication to all stakeholders involved.
• Conduct workshops and consultations with internal teams to ensure solutions are well understood and properly implemented.
• Ensure continuous improvement and innovation within solutions by utilizing new technologies and methodologies.
• Guide the up-skilling of the current internal team.

Skills & Qualifications

• Minimum 10 years of hands-on experience
• Minimum 10 years in a similar architect role
• Experience in multiple large-scale CRM implementation projects (1000+ man days) characterized by systematic and milestone-driven work
• Ability to work independently and in project teams, taking ownership, accountability, and responsibility
• Coaching skills through close collaboration with colleagues
• Fluent in English; ideally also in French and/or Dutch
• Certified in Microsoft Dynamics 365 Sales, Marketing, and Customer Service
• Certified in Microsoft Dynamics 365 Power Apps + Dynamics 365 Solution Architect Expert
• Certified TOGAF or equivalent experience