System Support Engineer

Gent
|Oost-Vlaanderen
|Support Engineer |Helpdesk medewerker
# INCA00476

Profile

Our ITIL driven service desk consisting of 3 tiers supports the customers and our system engineers who are present at customers' premises. Tier 1 does the intake, tier 2 focuses on the more complex problems and tier 3 takes care of the architectural work.

  • As Tier 1 you are responsible for supporting the ICT infrastructure at our customers. You are responsible for the telephone intake and online support in the event of Tier 1 incidents.
  • Thorough analysis of end-user problems is your main task. This ranges from installation of new software to problems with outlook, connections, access rights, AD, DHCP, DNS, TCP-IP...
  • You will receive the necessary coaching and training to keep your skills up to date in technical knowledge that is important to our customers and that matches your interests.

Profile

  • You have a bachelor's degree in computer technology. Knowledge of ITIL is a strong advantage.
    Good communication skills and customer orientation characterise you. This ensures that you can speak to the client in a friendly and professional manner.
  • Your analytical mind strengthens you in unravelling complex IT problems.
  • You are proactive, structured and accurate and you are not afraid to take the initiative.

Expertise in several of the following technologies is a big plus:

  • HP Servers and storage
  • TCP/IP, networking, firewalls, switching
  • Windows server ( 2012R2 - 2016 - 2019 )
  • Exchange 2016 - 2013
  • Office 365
  • VMware - HyperV
  • Backup Exec - VEEAM
  • SQL Server
  • XenApp - RDS
  • Azure and other cloud environments
  • N-Able monitoring
Back Print
System Support Engineer
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