Team Leader

Function

We’re looking for an experienced Team Leader to join our client’s team and play a key role in driving operational excellence within a life insurance environment. This is an exciting opportunity for a people-focused leader who enjoys combining hands-on team management with strategic thinking, service quality improvement, and stakeholder collaboration.

The role & responsibilities

In this role, you will lead, coach, and inspire a team while ensuring high standards of service delivery and productivity. Your key responsibilities will include:

• Managing and guiding the team through daily operations, providing advice, training, and ongoing support

• Prioritizing weekly workloads and translating departmental objectives into clear, achievable team goals

• Identifying and implementing improvements in service quality (written correspondence, phone support, complaint handling, etc.)

• Promoting a strong customer-centric mindset by understanding client and broker needs and adapting services accordingly

• Monitoring team performance and productivity, ensuring targets and KPIs are met

• Supporting employee development through regular one-to-one meetings, coaching, performance reviews, and evaluations, in close collaboration with your manager

• Leading internal meetings, information sessions, and project discussions

• Creating a positive, motivating environment where team members can grow and perform at their best

• Contributing to team strategy alongside senior management and managing the allocated departmental budget

• Analyzing potential customer complaints and proposing effective, pragmatic solutions

The ideal candidate

Our client is looking for a driven professional who combines technical expertise with strong leadership skills. You bring:

• A minimum of a bachelor’s degree, preferably in insurance, economics, or a related field

• At least 5 years of experience within the life insurance sector, with strong knowledge of its operations

• Proven leadership abilities, fostering trust, collaboration, and a performance-driven culture

• Excellent command of Dutch or French, with a very good knowledge of the other national language

• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint

• A structured, organized approach, with the ability to manage priorities and tight deadlines

• Excellent communication skills and the ability to manage both internal and external stakeholders

• A participative leadership style, with the flexibility to adapt and learn quickly in a dynamic environment

• A positive, energetic mindset and openness to new ideas (knowledge of lean management is a plus)