Team Leader Life Insurance
Function
We are looking for an experienced consultant to join our client's insurance operations team and play a key role in coordinating policy servicing and underwriting activities. This assignment offers the opportunity to lead operational excellence initiatives, improve team performance, and contribute to the successful delivery of business-critical objectives within a regulated insurance environment.
Key Responsibilities
As Team Lead Consultant, you will be responsible for coordinating day-to-day team activities while ensuring compliance with service commitments, regulatory requirements, and operational targets. Your responsibilities will include:
- Coordinating policy servicing and underwriting activities across the team
- Establishing and maintaining an effective monitoring and reporting framework for operational performance
- Executing internal controls and ensuring adherence to governance requirements
- Driving action plans to reduce operational backlogs and stabilize team workloads
- Coordinating weekly team meetings and monitoring key performance indicators (KPIs)
- Ensuring timely delivery of operational tasks in line with agreed service levels and deadlines
- Supporting cross-functional initiatives through close collaboration with commercial and technical stakeholders
- Promoting continuous improvement of processes, efficiency, and overall team performance
- Providing operational coordination to support the successful delivery of strategic projects
The Ideal Candidate
You bring solid experience within the insurance sector, particularly in group insurance operations. You have a strong understanding of insurance products and regulatory frameworks, combined with excellent organizational and leadership skills.
Required knowledge:
- Coverage types including life, death, disability, and hospitalization benefits
- Group insurance products and contract management
- Regulations related to employee benefits and taxation
- Relevant industry processes and administrative workflows
Key competencies:
- Strong communication skills with the ability to interact effectively with clients, brokers, and internal stakeholders
- Proven ability to manage multiple cases simultaneously while meeting strict deadlines and priorities
- Proficiency with operational and administrative tools, including Microsoft Excel, Word, Outlook, and other business systems
- Strong analytical and problem-solving capabilities
Personal Attributes
- Service-oriented mindset with a focus on delivering high-quality outcomes
- Attention to detail and a rigorous approach to work
- Proactive and hands-on attitude
- Flexible and adaptable in a changing environment
- Collaborative team player with strong interpersonal skills
- Solution-driven mindset with a continuous improvement focus
